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2-1-1 - An Essential Community Resource

United Way Centraide North East Ontario - Monday, 10 June 2019

2-1-1 is an essential community resource that helps people navigate the complex network of human services by providing information and referrals on a wide range of community, health, social, and government services. On June 11th, Karen Hourtovenko, United Way Centraide North East Ontario/Nord-est de l’Ontario Campaign Chair, will appear before the Council of the City of Greater Sudbury to speak about the value of 2-1-1.

“2-1-1 is a free, confidential, non-emergency helpline that’s available to all people in our community. Our challenge is few people are using the service because they don’t know it exists,” says Hourtovenko. “Many residents still turn to emergency services such as 9-1-1, hospital, police etc. for non-emergency care. By increasing awareness and understanding, we can help free up critical resources.”

In addition to connecting residents to localized community services, callers speak with a trained referral specialist that’s available to provide support and guidance day or night, 24/7/365 in over 150 languages. The service is available by telephone, online, and by email.

“The value of 2-1-1 also extends to community planning. The existing infrastructure of 2-1-1 identifies a comprehensive listing of up-to-date community resources. The data captured can help with analyzing community needs, including identifying gaps in services. The opportunity to have this important conversation with our elected officials on June 11th is necessary and something I’m excited to do,” says Hourtovenko.


About 2-1-1
2-1-1 is a three-digit number that helps Canadians navigate the complex network of human services quickly and easily. 2-1-1 is an award-winning service that is built from the community up and powered by partnerships.


For decades, UWCNEO has been committed to making our community a place where everyone has an opportunity to succeed. In addition to research and advocacy, we invest in the most effective local programs in the areas of poverty, community and kids.