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Virtual Community Volunteer Income Tax Program

United Way Centraide North East Ontario - Wednesday, 3 March 2021


United Way Centraide North East Ontario/Nord-est de l’Ontario (UWCNEO), in partnership with Canada Revenue Agency, is now offering a virtual Community Volunteer Income Tax Program (CVIT) to help low-income earners file their taxes at zero cost.


“Due to COVID-19 restrictions, United Way cannot offer in-person tax preparation services this year,” says Mary Lou Hussak, Executive Director of UWCNEO.“We are pleased to offer a virtual, over-the-telephone service that will help clients file their income tax returns from the safety of their homes. While delivery of the program is different, our knowledgable and trained volunteers are here to help safely and securely.”

The virtual CVIT program is available from March 1, 2021 – January 31, 2022. Eligible clients may REGISTER ONLINE or by phone at 705-560-3330 ext. 210. Alternatively, clients may register by dropping off their paperwork in a sealed envelope with their name and phone number listed using our drop-off option at Sudbury Community Service Centre - 1166 Roy Avenue.

All clients will be contacted in sequence to have their taxes completed over the telephone.

“Registration for the program began on February 16, 2021, with the program officially starting March 1st,” said Hussak, adding, “We want to thank everyone for their patience. United Way is excited to offer this essential community service that helps thousands of people every year. We are grateful to our volunteers for making this program possible.”

Preparing For Your Taxes

Please have your important papers ready. Here are some standard documents:

  • Social Insurance Number (SIN) – this is required in all cases
  • Income slips, such as from an employer (T4), ODSP (T5007), etc.
  • T4A slips for COVID-19 emergency benefits
  • Any receipts for amounts you paid for childcare, tuition, medical care, etc.
  • The amount you paid in 2020 in rent or property taxes
  • Any other relevant tax information that applies to you

Eligibility Criteria
In order to be eligible for the CVIT Program, individuals must have a modest income and a simple tax situation.

Family Size/Total Family Income
One person … $35,000
Two People … $45,000
Three People … $47,500
Four People … $50,000
Five People … $52,500

CVIT Information Sheet EN

Frequently Asked Questions

How does the program work this year?
Due to COVID-19 challenges, we are not offering any in person services this year. To keep our clients and our volunteers safe, we will be offering the service over the telephone only.

How do I register?
You may REGISTER ONLINE or call 705-560-3330 extension 210 to register.

What is the wait time between a client registering and a volunteer calling them back?
The time will vary depending on the number of individuals registering for the program. We are making every effort to serve clients in the same order in which they registered and it may take up to several weeks to be contacted. We thank you in advance for your patience. As all our volunteers will be working from home, please know your call will be coming from a blocked number.


For decades, UWCNEO has been committed to making our community a place where everyone has an opportunity to succeed. In addition to research and advocacy, we invest in the most effective local programs in the areas of poverty, community and kids.